Terms of service
1. About these terms
These terms apply to the Shopify app Errie - EU Withdrawal Button (the "app"), provided by Errie Studios, Markerkant 13-11, 1314 AL Almere, the Netherlands, KvK 80513573 ("we", "us"), to the business that installs it ("you"). By installing the app you accept these terms, our privacy policy and our data processing addendum. The app is intended for businesses, not for consumers.
2. The service
The app adds a withdrawal function to your Shopify store: a page where your customers can withdraw from a purchase in two steps, an acknowledgment of receipt by email, a notification to you, an order tag and a record of every withdrawal in your Shopify admin. The features per plan are described on our website and in the app listing.
3. Plans and billing
The Free plan costs nothing. Paid plans are billed through Shopify, in the currency and at the price shown when you choose the plan, and appear on your Shopify invoice. A free trial, when offered, ends automatically and turns into the paid plan unless you cancel before it ends. You can downgrade or uninstall at any time; charges already made are not refunded unless Shopify's billing rules or the law require it. We may change prices with at least 30 days' notice; the new price applies from your next billing period.
4. Your responsibilities
- You make the withdrawal function prominent and easy to find, for example with the footer link the app explains.
- You decide on and handle every withdrawal: refunds, returns and any exemption, such as goods made to the customer's specifications.
- You are responsible for the texts you change in the app and for keeping your terms and refund policy in line with the law.
- You keep your notification email address up to date and read the notifications.
5. No legal advice
The app is a tool, not legal advice. Labels and texts follow the wording of Directive (EU) 2023/2673, but whether your store complies with the law also depends on your products, your policies and how you handle requests. Check this with a legal professional where needed.
6. Availability and email delivery
We aim for the app to be available at all times, but we do not guarantee uninterrupted service. Acknowledgment emails depend on the recipient's email provider; the app shows the delivery status of every acknowledgment and retries failed ones for seven days. If an acknowledgment could not be delivered, you remain responsible for contacting the customer another way.
7. Data protection
For the personal data of your customers, you are the controller and we are your processor. Our data processing addendum forms part of these terms.
8. Liability
Our total liability for any claim relating to the app is limited to the amount you paid us for the app in the twelve months before the event that caused the claim, or EUR 100 if you use the Free plan. We are not liable for indirect or consequential damage, such as lost profit or fines imposed on you. These limits do not apply to damage caused by our intent or gross negligence.
9. Termination
You can stop at any time by uninstalling the app. We can end the service with 30 days' notice, or immediately if you misuse the app or break these terms. After uninstalling, your data is deleted as described in the privacy policy; export your records first if you need them.
10. Changes
We may change these terms. Material changes are announced at least 30 days in advance in the app or by email. If you keep using the app after the change takes effect, the new terms apply.
11. Governing law
Dutch law applies. Disputes are submitted to the competent court in the district of Midden-Nederland, the Netherlands, unless mandatory law says otherwise.